Privacy Policy

1. Information We Collect

We collect information you provide directly to us when you create an account or use our services:

• Account information: email address and/or phone number
• Profile information: name, profile picture, kids/adult profile preference
• Payment information: billing details processed securely through our payment partners (Razorpay, Apple Pay). We do not store full card numbers.
• Device information: device ID, device name, model, app version, operating system
• Usage data: content viewed, watch history, playback position, streaming session information
• Transaction data: purchase history, rental records, payment status

2. How We Use Your Information

We use the information we collect to:

• Create and manage your account
• Process your payments and rental purchases
• Provide, maintain, and improve the VAKI service
• Enforce device streaming limits and prevent unauthorized access
• Send you service-related notices and updates
• Respond to your support requests
• Comply with legal obligations

3. How We Share Your Information

We do not sell your personal data. We may share your information only in the following limited circumstances:

4. Data Retention

We retain your personal data for as long as your account is active or as needed to provide you with our services. If you delete your account, we will delete or anonymize your personal data within a reasonable period, except where we are required to retain it for legal, tax, or regulatory purposes.

5. Data Security

We implement industry-standard security measures to protect your personal data, including:

• Encrypted transmission of data using HTTPS/TLS
• Secure, tokenised payment processing — we never store full card numbers
• Device-based session controls to prevent simultaneous unauthorized access
• Restricted internal access to personal data

While we take reasonable steps to protect your data, no method of transmission over the internet is 100% secure. You are responsible for keeping your account credentials confidential.

6. Children's Privacy

The VAKI Service is not directed to children under the age of 16. We do not knowingly collect personal information from children under 16. If a parent or guardian believes their child has provided us with personal information without consent, please contact us at support@vaki.com and we will delete such information promptly. Our Kids Profile feature is designed for supervised use under parental oversight, as described in our Terms of Service.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your personal data (subject to legal obligations)
• Objection: Object to processing of your data for certain purposes
• Portability: Request transfer of your data in a machine-readable format

To exercise any of these rights, please contact us at vakiott.2025@gmail.com.

8. Third-Party Services

The VAKI app may contain links to or integrate with third-party services (e.g., payment gateways). We are not responsible for the privacy practices of those services. We encourage you to read the privacy policies of any third-party services you access through our platform.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy in the app. Your continued use of the VAKI Service after any changes to this Privacy Policy constitutes your acceptance of the updated policy.